VOIP demand has increased tremendously over the recent years, perhaps because of so many benefits it has to offer to businesses these days. Its economical telecommunication service makes it much more attractive than the traditional telephone service and system.
Before we get into the nitty-gritty let’s first have an absolutely clear idea about what VOIP is and how it is used.
What is VoIP ?
VoIP stands for voice over internet protocol and a VoIP phone system is a device that uses the internet to connect calls instead of using high maintenance copper wires to provide telephone service. VoIP use is not limited to make audio calls but it can also be used to make video calls, instant messaging, share files and much more. One can make phone calls using the internet to mobile phones and landline anywhere in the world. In fact, computer-to-computer calls can also be made using VoIP.
It is almost certain that VoIP is an effective solution to the business to communicate to other businesses and even customers, but the question here lies is how to make the best out of business VoIP service. This article will guide you through the 18 best methods to make the most out of VoIP phone service.
Initially, implementing a business VoIP system for a company, which itself is not familiar with the process, can be quite daunting. A lot of changes will need to be made since it will require a transition from a traditional telephone communication service to the advanced VoIP business phone system. Transitions are not easy; it requires proper training for the employees, active monitoring, and management to implement it properly. Flawed implementation can have consequences. If employees are not trained properly, it might result in a productivity decline. Moreover, if proper assistance is not given at the right time employees’ morale will decline. Therefore, proper implementation is imperative, otherwise, it can impact the overall quality of work.
Choosing the best VoIP business phone solution.
Determining the business needs is the first step in the successful induction of technology in the organization. Few are the most important things businesses should consider before making any purchase.
Features/Functions- Features such as texting, audio calls, video calls, and automatic call management services. Plans vary a lot in terms of pricing so if business requirements are limited then you are good to go with standard plans that cost.
Calls: If the business deals locally it should choose a plan for national calls no need to include international plans. Also, you can choose whether you want a plan for audio call, video call and call recording service or simply audio call would suffice.
Mobile Application: Do your business require the use of a fully functional mobile app or not.
Robust network architecture
It is necessary to check that the network infrastructure will work well with your selected VoIP system, and if not proper changes should be made to suit the VoIP requirements to get the best results. Make sure that the router or firewall is compatible with all VoIP providers. Sometimes it is required to reorganize or maybe update a device to suit the network requirements.
Are your pipes big enough?
One important thing is to make sure that your infrastructure supports the quality of service every time VoIP traffic will appear. It is because this traffic is quite sensitive packet loss and jitter, that means a network, which will work well for data might not work effectively at all for voice despite the fact that it’s not generating actual errors.
Plan your management strategy
While planning your management strategy make sure that your network monitoring software will support VoIP. It is crucial to check where the loopholes are because you need to see what’s happening on your network that might impact VoIP traffic. Also, ensure your management tools are well suited for the long term with your VoIP strategy rather than just worrying about its setup the one time.
Plan your handset deployment
It is advised to see that your physical infrastructure will suit well with your VoIP plans. There may be some VoIP phones with the help of which you can connect several devices in a workstation, one should refrain from doing this. Instead, one should plan on Ethernet runs to each VoIP phone.
Check with your ISP
It is certain that a good ISP( Internet service provider) is required to ensure good business working, but apart from that, it should be confirmed that your service provider will offer you broadband that will support VoIP and prioritization. The internet doesn’t really support the quality of service, which is why one should keep voice traffic away from it.
Alternative broadband provider
It is wise to have an alternative broadband service provider because you can’t afford to lose connection if the primary broadband provider has some network issues. It is always good to keep the backup option in case of any technical glitches.
If we want to make effective use of VoIP software it is crucial to look for the best headset that suits your business requirement. There is an extensive range of headsets from super cheap headsets to the luxurious ones. However, one should buy a headset with which one can conduct business smoothly without compromising the quality of service.