Outbound calling from outbound call center services is the act of contacting customers to carry out different campaigns. In most cases, call centers contact customers who are in their databases. However, they can also work with other entities to have customer contact details.
Why Make Outgoing Calls?
Call centers like Hit Rate Solutions for example make outgoing calls to conduct a survey, conduct a marketing or commercial campaign, or raise awareness among their customers.
1- Carry Out A Survey
Have you ever heard of tele-investigators? In call centers, this work is part of outbound calls. In most cases, it is mainly the polls that are at the investigation’s origin. The results are subsequently used for market research.
2- Make A Marketing And Sales Campaign
Outgoing calls are widely used to carry out marketing and sales campaigns. It is common for customer relations agents to call customers to offer them a sale. Sometimes, they also encourage customers to sign up for different services.
3- Raise Customer Awareness To Satisfy Them And Retain Them
Outbound calls are also used to boost customer satisfaction and loyalty. In short, the company asks for customer opinions for the launch of a new product, creating new premises, or other satisfaction surveys.
What Is The Cost Of The Outgoing Call?
The outgoing call costs 5 to 50 euros per hour in the different call centers. In India, the price is 5 to 8 euros, which is relatively low compared to European prices. In Europe, the rate is between 11 to 40 euros per hour. In call centers in Australia, the cost of the outgoing call is the most expensive. They offer rates from 35 to 50 euros per hour.
In Summary :
There are some differences between incoming and outgoing calls in call centers. Call centers require good business acumen and excellent negotiators for outbound call agents. On the other hand, they require empathy and patience for inbound call agents. The incoming call is for customer support.
The outgoing call is for different campaigns for promoting the business. The rate for the outgoing call is a little more expensive than the incoming call. We are always at your service for incoming or outgoing calls.