Having virtual concierge software is an essential part of running a successful hotel. It helps you to keep track of your guests and also allows you to take reservations for them. It also helps you to get more sales and make more money. You can use it to market onsite amenities, upsell guests, train your staff, and more.
Training staff
Using a virtual concierge can be a significant boost to your hotel’s bottom line. It can help your guests find what they’re looking for, book reservations, and even extend their stay. With the right software, you can also measure and track your hotel’s success in the eyes of the customer. The key is finding a provider with the experience and expertise to fine-tune the software for your specific needs.
While you are at it, take some time to figure out the best way to integrate your new virtual assistant with your existing PMS or POS system. The proper integration will make your data exchange seamless.
Using the right software is essential, but your staff also needs to be educated about the software. An excellent way to do this is to create a handover document, which you can save to a file-sharing app like Dropbox or Google Drive.
Upselling
Using virtual concierge software to promote and upsell guest services can increase revenue. This technology helps hotels to increase their sales and satisfaction scores. It also reduces the time and costs of providing guest services.
Upselling can be done at every stage of a guest’s stay. This can include advertising room upgrades, ancillary services, and other products before a guest checks in. It also allows hotel staff to suggest additional products or services during check-in and check-out.
Virtual concierge software to promote and upsell services can help a hotel reduce staff costs and increase customer satisfaction. They can also be used to drive repeat bookings.
Hoteliers should choose digital concierge software that integrates with their existing technology systems. These products typically include upselling tools, analytics, 360-degree visibility, and payment capabilities. They are also often easy to use.
Driving bookings
Providing hotel guests with a digital concierge has several benefits. This software can help you save time and resources, improve your brand image, and make your hotel a better place to stay.
This software can be integrated into your property management system, payment gateway, or POS. It can also be a standalone piece of software. It can track guests and outgoing and incoming packages and even promote onsite amenities. This technology is a logical addition to your business and will be an asset for years to come.
The best part is that you won’t need much time or money to start. Some of the top virtual concierge solutions can be had for as little as a few hundred dollars.
Promoting onsite amenities
Whether your hotel is large or small, promoting onsite amenities with virtual concierge software can increase revenue and improve customer satisfaction. Guests expect fast, personalized service. And digital concierges can make this happen, removing the need for a full-time concierge.
A digital concierge can answer guests’ questions and serve them in their preferred language. It also allows guests to buy food and beverage items or purchase tickets to attractions. It can also be used for reporting and analytics. The virtual concierge can also promote services guests are likely to want, driving repeat bookings and ancillary revenue.
Hotels with digital concierge software can improve customer satisfaction by avoiding manual escalations and providing guests with content at just the right time. Digital concierges can also be used for analytics, providing guests with detailed information about their stay.
Pricing model
Purchasing a digital concierge is a great way to improve your hotel’s guest experience. It allows guests to stay in touch with hotel staff, get answers to their questions, and track packages. It’s also a great way to promote your brand.
Before choosing a digital concierge solution, you should do your research. Start by defining your business needs. For example, are you looking to enhance the guest experience or to reduce front desk pressure? Are you interested in integrating new technology? These questions will help you find your hotel’s best digital concierge solution.
An excellent digital concierge solution should be scalable and handle your hospitality needs as your business grows. In addition, the correct answer will enable you to measure success and your guests’ experience better.
