Latest Trends in Managed IT Services You Should Know About

Latest Trends in Managed IT Services

In terms of recent concepts and innovations, the world is witnessing a fundamental change that redefines the way business is done. The fact that business models are faced with immense pressure from regulation, macroeconomic, and other critical market forces has resulted in increased improvements in operational optimization and productivity.

But, this could cause businesses to feel the impact on their income, wealth, and expense. As such, they are rapidly moving to Managed IT Services to address these barriers in order to focus their time on things that are of greater value to their company.

What is a MSP?

A Managed Service Provider (MSP) is responsible for the management of the IT facilities and resources of an enterprise, so that the company can rely on its core competencies.

Thus, the MSP partner takes on, runs and turns the business operations and processes of an organization in a managed model in order to maximize efficiency and operating excellence.

The Managed Service industry is huge and continues to produce very stable levels of growth MostMSP remain very positive about their sector.

There is no doubt, though, that technologies and consumer demands have changed quickly, and with them, the MSP industry has developed. MSPs have made headway in providing cloud software, moving beyond core offerings, and increasing customer growth and retention in sales and marketing.

Around the same time, they are seeing intensified demand and experiencing the sting of significant cuts in the once-lucrative rebates some big vendors used to offer.

Latest Trends in Managed IT Services

  • Higher Security

An MSP’s end-clients usually assume that the former can take care of their details and dataprotection. The previous year saw the rate of cyber-attacks rise. This has forced businesses to adopt a ‘safety-first’ thinking.

MSPs, therefore, are putting more effort into securing end-customer service infrastructure. It is not just about having security systems in place, it is also about defending and recovering from any attack. 

  • Automation

In the MSP sector, various forms of workflow automation and standardization will continue to take hold with an acute staffing crunch and increased focus solution-based offerings.

This will help MSPs reduce staffing crises and shift the focus of their teams to higher-value activities such as advanced technological tasks, marketing, and advertising.

The growing volume of automation in IT ecosystems can replace a considerable amount of work. As most of the operations become automated, MSPs can expect the work tasks to reduce with every contract. Here, MSPs can present a competitive advantage while including automation in their high reliance.

  • Solution Selling

Any MSP who wants to prosper and expand in order to potentially sell their company is and would be the way to run a business with ongoing income streams. This contains a plethora of benefits packaged in sectors such as communication, productivity, replacement, and safety as solutions.

There are many factors behind this, but most notably, consumers are now seeking outcome-based offerings from their MSPs, and this move is all about survival.

  • Emerging Technologies

Emerging technologies such as the IoT can give MSPs huge opportunities. The number of active IoT devices is expected to increase to 10 billion by 2020 and 22 billion by 2025 according to a report.

To use these technologies, organizations need to have a deep skillset and understanding. Competitive MSPs are able to determine this gap and gain significant knowledge about these new technologies. It will help them uplift their interest.

The many benefits of the technology include the ability to measure real-time data, and that, in turn, leads more firms to undertake outcome-based solutions. The ability to succeed on commitments using extensive analytics has never been considerably higher, partly because technology breaks down to produce irrefutable facts through interpretations.

Managed service providers and their customers will face difficulties here. Measurability in any situation should distinguish the champions from the pretenders.

  • Cloud Technology

hybrid cloud computing  reduces hardware infrastructure, resulting in significant gains. It also gives businesses the capability to modify sales peaks and valleys in a way that they could not do otherwise. Choices are growing exponentially with the idea already developing, and more choices equal more solutions.

But cloud technology is very complex. Businesses are discovering that, in order to enjoy its tremendous advantages, they need experience in how to leverage. This reality has unlocked the way for MSP to form the use of cloud and other innovative technologies by businesses.


At BACS, we bring broad industrial and development experience to the dynamic IT world. Our advisors work with you to consider your priorities, market practices, and technological climate to help you make intelligent choices and map an optimal path to success