Have you ever wondered how you register for an event, and you get the ticket delivered directly to your mobile phone? This is possible when the event organizer or host utilizes a reliable mobile ticketing system. The ticket is issued based on the details that were filled in during the registration process. The word “ticket” is quite common amongst customer support, technical, billing, and sales department.
Mobile Ticketing System; What is it?
A mobile ticketing system is a technological tool that facilitates the process of issuing tickets directly to phones. It provides a convenient and safe way to deliver tickets using a simple and most organized ticketing system. A mobile ticketing system helps an event organizer perform a fraction of his/her duties because ticketing is just a part of the event management process.
When you receive an event ticket on your mobile phone, you do not need to bother printing them out. The ticket delivers as a text message, and sometimes it carries a barcode. The barcode is usually scanned at the event venue before you gain entry. The mobile ticketing app has a native mobile app built for users who sign up as event planners or organizers. A mobile ticket can be used anywhere because you can easily carry it around.
Also, one of the greatest benefits of mobile ticketing is the utmost convenience it provides. You can buy a ticket on your phone, get it delivered to your phone via SMS, save it on your phone, and swipe through your phone at the event venue. Technically, this helps eliminate the stress of staying in a queue to register for an event and get a ticket – hence, with the mobile ticking option, there is zero waiting time.
Features of a Mobile Ticketing System
Zero Cost of Printing
Mobile ticketing helps to eliminate the cost attached to printing a ticket. This is possible because the ticket isn’t on paper. So, both the event organizer and the potential participant do not need to pay any printing charges because the cost has been reduced on both sides. Therefore, the organizers may have to channel such funds to other essential things needed for the event’s success. Also, less paper is beneficial to the environment.
Tracking Previous Ticket History
Previous and recent data about ticketing for an event is essential. Hence, the history of the previous ticketing needs to be kept safe for several reasons. Such data can serve as a shred of evidence in a situation where a dispute arises or can be used to trace the source of a challenge. Even after a ticket sale has been successful, the purchase/order history is supposed to be preserved for accountability and transparency purposes. Every ticket should remain in the ticketing system and never be deleted because you may need to revisit a specific ticket history.
A system is not complete if it doesn’t have a notification mechanism. An ideal mobile ticketing system should automatically notify all end users (the attendee and the event organizer). The notification is about all details about a particular sign-up or other associated activity relating to a specific event. Furthermore, the mobile ticketing system should be efficient in sending real-time notification alerts.
Support & Self-service
Every technological platform should have a help desk that responds to queries promptly. However, most customers or users would still prefer to do things on their own, which is the point where the self-service feature is essential. The idea of a self-service feature is to provide users with quality support where they have full control and adequate resources to solve the challenges, they face by themselves. Through this feature, users will feel more comfortable using the mobile ticketing system.