Increasingly, online retailers are focusing on providing the best possible experience for their customers. For many sites, this means making sure that there is always someone available who can answer any questions. For this reason, it’s common to create chatbot. To improve the experience, many companies give these chatbots human avatars when interacting with customers. So, how do you know if you are talking to a human or a chatbot? To help you make the distinction, we put together the top five signs that you might be having a conversation with a robot.
Only Giving Limited Replies
Many chatbots are designed to help people navigate through specific parts of the site. For this reason, they are only able to offer assistance in certain areas. There are a few signs that this might be the case. For example, you might be limited to asking specific questions. Alternatively, it might ask you to try rephrasing the question, if it doesn’t fall inside the right parameters.
Lack of Empathy
When you are talking to a robot, they won’t be able to feel or convey emotion. For this reason, you can test whether a chatbot is real by doing something designed to create an emotional response. For example, you can try asking about their day. In most cases, a chatbot won’t understand and ask that you rephrase the question. Alternatively, you can try to get them to react to your emotional state. For example, you can say that you are angry. A human will try to get you to calm down, while a robot will tend to ignore these statements.
Getting The Same Response
During a normal conversation, it’s rare for people to repeat the exact same phrases, word for word. However, because of the way that organizations create chatbot, this is a common occurrence. You can test this by asking similar questions. A human will get confused, especially if they’ve already answered that inquiry. On the other hand, a chatbot will give the exact same answer, no many how times you ask the question.
Faster Response Times
When you ask a question to a human, it can take a while for them to figure out what you want, find that information, and present it to you. However, robots are able to process and answer your questions very quickly. The more detailed the response is, the more likely that you are talking to a chatbot.
It’s common for people to make a range of grammatical errors, especially if they are trying to type quickly. However, it’s less common to see the same mistakes repeated multiple times. For example, using a period instead of a comma. This might indicate that the chatbot has a glitch.
As chat services become more common, and chatbots grow more advanced, it can become difficult to tell the difference between human and robot. To make it easier, we have looked at five ways you can figure out which one you are talking to.